1. |
Do I need lots of computer skills to
use KIWITALK?
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2. |
If I am a KIWITALK
user inside the U.S, what are the dialing
steps to make a call to the U.S and/or
to make international calls?
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3. |
If I am a KIWITALK
user outside the U.S, what are the dialing
steps to make local/domestic calls and/or
to make international calls?
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4. |
Under which operating system
does KIWITALK
operate?
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5. |
What are the minimum system
requirements to install and run KIWITALK?
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6. |
What is the minimum Internet
connection speed required to make a
KIWITALK
call?
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7. |
Can I use KIWITALK
with a dial-up connection?
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8. |
What if the connection
speed is too slow?
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9. |
Can I make KIWITALK
calls with MSN, NetMeeting or ICQ?
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10. |
Will the KIWITALK
software be upgraded in the future?
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11. |
Will there be any monthly
fee for using KIWITALK?
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12. |
Why is there sound coming
out of the KIWITALK
phone when KIWITALK
is not in use?
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13. |
Why do I get the prompt
saying 'Cannot find Device'?
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14. |
What should I do if I
am unable to log on and getting the
prompt 'Check Server Address,
Click 'Edit' button to edit'?
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15. |
What should I do if I
am unable to log on and getting the
prompt 'Please Check Your
Password or Number'?
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16. |
Why is the voice quality
not as clear sometimes?
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17. |
How can I check my phone
bill, recharge my account, and/or change
my password?
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18. |
Why can’t I access my
account?
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19. |
Can someone else, besides
the buyer, recharge the KIWITALK
account?
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20. |
Why do I hear a busy tone
when calling another KIWITALK
user?
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21. |
Why does my KIWITALK
sound unsteady? Why does the call terminate
by itself sometimes?
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22. |
Why didn’t the Login window
come up after I double clicked the KIWITALK
icon?
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23. |
Why would I get the prompt
saying 'This user is in use'
and what could I do about it? |
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1. |
Do I need lots of computer skills to
use KIWITALK?
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No, you can use KIWITALK
just like using a regular phone to make
phone calls. |
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2. |
If I am a KIWITALK
user located inside the U.S, what are
the dialing steps to make a call in
the U.S and/or to make international
calls? |
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To make a local/domestic call within
the U.S or Canada, dial "1"
+ (area code) + telephone number + "#".
For example: 1 213 301 0001 #
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To make an international call, dial
"011" + (country/region code)
+ (city code) + telephone number + "#".
For example, to make a call to Shanghai,
China: 011 86 21 82604258 # |
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3. |
If
I am a KIWITALK
user located outside the U.S, what are
the dialing steps to make a local/domestic
call and/or to make international calls? |
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Regardless
of where you are located, to make a
call outside the U.S, dial "011"
+ (country/region code) + (city code)
+ telephone number + "#".
For example, if you are located in China,
to make a call to Shanghai, China, you
will dial: 011 86 21 30100001 #
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Regardless
of where you are located, to make a
call to the U.S, dial "1"
+ (area code) + telephone number + "#".
For example, to make a call to Los Angeles,
USA, you will dial: 1 213 326 1208 #
(You will follow the same dialing steps
as you are making calls in the U.S) |
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4. |
Under which operating system does KIWITALK
operate? |
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Microsoft Windows98/ME/2000/XP. |
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5. |
What are the minimum system requirements
to install and run KIWITALK? |
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Pentium II 233MHz or above; CPU with
a minimum of 32 MB RAM memory; 10MB
hard disk space; and an USB 1.1 port
or above. |
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6. |
What is the minimum internet connection
speed required to make an KIWITALK
call? |
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KIWITALK
will work at any connection speed that
is higher than 30Kbps. |
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7. |
Can I use KIWITALK
with a dial-up connection? |
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Yes, you can. If you do, select ‘Silence
Detect’ in your KIWITALK
User Window configuration. To ensure
voice quality, please do not surf or
download from the web when making a
KIWITALK
call. |
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8. |
What if the connection speed is too
slow? |
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If you use dial-up connection, the voice
quality could be affected when connection
speed becomes too slow, especially during
Internet use peak hours. So it is recommended
to make KIWITALK
calls with a connection speed higher
than 30Kbps. |
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9. |
Can I make KIWITALK
calls with MSN, NetMeeting or ICQ? |
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No, you can only make KIWITALK
calls with the KIWITALK
software provided. |
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10. |
Will the KIWITALK
software be upgraded in the future? |
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Yes, please visit our Download
page regularly for updates and upgrades. |
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11. |
Will there be any monthly fee for using
KIWITALK? |
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Only if you sign up for a Calling Plan.
Otherwise there is no monthly fee for
using KIWITALK.
Fees are charged per call according
to rates specified by our international
and long distance rates table. Please
refer to this table for your call rate. |
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12. |
Why is there sound coming out of the
KIWITALK
phone when it is not in use? |
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Your
speakers' sound has been switched to
connect with KIWITALK.
Re-set your sound card to your default
system sound card. Visit our Technical
Support page for instructions. |
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13. |
Why do I get the prompt saying 'Can
not find Device'? |
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(a) |
Your
phone set is not connected to your computer. |
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(b) |
You
did not properly install the KIWITALK
hardware device. |
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(c) |
Your
computer does not support USB 1.1 device. |
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Note:
If you use Windows 2000 or XP, Windows
will automatically detect the KIWITALK
device once the phone set is connected
to your computer. |
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14. |
What should I do if I am unable to log
on and getting the prompt 'Check
Server Address, Click 'Edit' button
to edit'? |
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(a)
|
Check
if your computer is online. |
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(b) |
Check
if the server address in your settings
is correct. |
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(c) |
If
you are a LAN user, check with your
network administrator to see if your
system has a firewall. If yes, then
make sure the firewall supports NAT
and Ports Mapping. |
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15. |
What should I do if I am unable to log
on and getting the prompt 'Please
Check Your Password or Number'? |
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(a)
|
Check
if you have entered the correct password.
Login password is case sensitive so
make sure to enter your password with
the correct letter case. |
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(b)
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You
did not log off the system properly
during the last use. You can wait 5
minutes before trying to login again,
or restart your computer. |
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(c)
|
Your
account may be temporarily suspended
due to lack of payment. Log in to your
account
or contact Customer
Service to recharge your account.
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16. |
Why is the voice quality not clear sometimes? |
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(a) |
You
have a firewall in your network system
and you use LAN Internet connection.
You should check with your network administrator
to reconfigure your system network to
allow voice transmission. |
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(b) |
Your
dial-up connection speed is slow and
you are surfing or downloading from
the web. You should check if your telephone
line is working properly and free of
noise, or if your ISP is experiencing
technical problems. You should
also avoid surfing and downloading from
the web when using KIWITALK
to ensure the best voice quality. |
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(c) |
If
you use dial-up connection, you will
need to select 'silence detect' in the
configuration. To set-up your configuration
properly, visit our
Technical Support page. |
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17. |
How can I check my phone bill, recharge
my account, and/or change my password? |
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To maintain and update your account,
click on My
Account in the menu bar, then enter
your username, password and phone number
into the appropriate textboxes to login. |
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18. |
Why can’t I access my account? |
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Your account credit is insufficient.
When you recharge your account, you
need to input the recharge card number
and password. If you fail to enter the
correct number and password more than
six times in a row, the system will
lock your account. If this happens,
contact Customer
Service for assistance. |
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19. |
Can someone else, besides the buyer,
recharge the KIWITALK
account? |
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No, only you, the buyer, have permission
to recharge your account. If you share
your account, the account holder is
responsible for the recharge. However,
we do not recommend you to share your
account. |
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20. |
Why do I hear a busy tone when calling
another KIWITALK
user? |
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Either the person you’re calling is
on another KIWITALK
call or not logged on to the server.
You should try to make the call again
at a later time. Stay connected
to KIWITALK
whenever you are online, so you won't
miss a call. Ask your friend users to
stay connected as well so you can contact
them. |
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21. |
Why does my KIWITALK
sound unsteady? Why does the call terminate
by itself sometimes? |
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(a) |
Your
Internet connection speed is too slow
and/or unstable. You may hear some lag
time and get disconnected. If you use
a dial-up connection, check that your
telephone line is working properly and
free of noise. Also check if your ISP
is experiencing technical problems.
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(b) |
Your
computer may not meet the minimum requirement
to install KIWITALK.
Please check System Requirements
before installing KIWITALK. |
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22. |
Why didn’t the Login window come up
after I double clicked the KIWITALK
icon? |
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(a) |
Your
computer is not running properly, causing
some errors. You should restart your
computer and run KIWITALK
again. |
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(b) |
Your
network system has a firewall. You should
check with your network administrator
to reconfigure the network. |
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(c) |
The
Internet is experiencing too much traffic.
You should try to log on again at a
later time to avoid Internet use peak
hours. |
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23. |
Why would I get the prompt saying 'This
user is in using' and what could
I do about it? |
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(a) |
Your
account is in use by someone else. Please
do not share your account because only
one account can be logged on at a time.
If your account has been used illegally,
contact Customer Service at 1-626-810-8298.
Please keep in mind that you should
not select ‘remember the password’ if
you are using a public and/or shared
computer. |
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(b) |
You
have logged on your account on another
computer and did not exit the KIWITALK
program when you left the computer.
You need to close the KIWITALK
User Window on the other computer to
log off. Remember to exit the program
properly whenever you stop using the
computer next time, especially in public
places. |
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